We need to ask you a few questions to get you to the right place.
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What can we help you with today? *

Please choose one of the following options.

 
Here are a few more choices:


 
If you need to cancel your order, we will do our best; however, we cannot make any guarantees. Most orders ship in only a few hours. If your order has shipped, we will cover the cost of the return shipping.

 
What kind of price match would you like to request? *


 
We will price match our Canadian competitors (except auction sites like eBay) within 2 business days of your purchase, as long as they have the exact same style, colour, and size in stock. For example, if you want a Blue / Medium jacket that is in stock on LiveOutThere.com but our competitors only have a Green / Small jacket available, we are not able to match their sale price.

 
If you buy something from us at full price and it goes on sale within 30 days, we are happy to match our sale price as long as we have the exact same style, colour and size on sale and in stock. For example, if you purchased a Medium / Blue jacket at full price, with no discounts applied, and we put that same jacket on sale, we will match the sale price if the Medium / Blue is still in stock. If we only have Green / Small jackets in stock we will not be able to match the sale price.

 
What item do you want to request a price match for? *

Please include the style, colour, and size of the item, along with the SKU identifier found on your order confirmation email.
 
Tell us about the price you want us to match. *

You can match a sale price on LiveOutThere.com or another Canadian retailer, please describe the sale price you want us to match and where can find it, so we can verify the price and issue a refund.
 
Please confirm that you understand our price match policy. *

We will not price match sale prices offered during Black Friday week through Cyber Monday, or during Boxing Week. In order to ensure a quality shopping experience for all holiday shoppers we will not process any price match requests on sale days. We will also only price match items that you purchased at full price.
     
 
We're happy to help! Please check that you meet the following criteria before requesting your prepaid return label:

1. Returns need to be postmarked within 30 days of your delivery date.
2. Items that arrived damaged to be postmarked within 3 days.
3. You must send all original tags back with your items.
4. Items must be free of scuffs, scratches, damage, wear, or stains.
5. Please return original packaging, plastic, inserts & screen protectors
6. Put shoeboxes into a second box to prevent damage during transit.

We will not be able to issue you a refund if your returned item(s) do not meet these important guidelines.

 
We cannot accept your final sale item back under any circumstances. This includes returns for store credit. Please check your emailed receipt carefully for final sale notifications.

Final sale means: No Returns. No Exchanges. No Exceptions.

The following items are final sale:
- Socks
- Underwear
- Long Underwear
- Bras
- Swimwear
- Items marked "Final Sale" on your receipt

 
Did you place your order as a guest or do you have an account with us? *


 
If you're not sure, you can give us your order number and contact information. We'll do some research and get back to you, but you'll have to wait for our response. If you don't want to wait, just check the first sentence of your order confirmation email, which will tell you how the order was placed.

When you figure it out, scroll back to the previous question and choose a different option, so we can get you a prepaid return label right away ✨

 
What coupon code are you trying to apply? *

 
What product do you want to apply the coupon code to? *

Please include the brand, gender, product name, colour and size.
 
If you are not satisfied with the quality of the product that you received, we recommend either reaching out to the brand directly (this will help to reduce transit and resolution times) or, if you would rather speak with us, we ask that you thoroughly describe the situation and provide photos of the defect.

 
Please upload a high-quality photo of your defective item. *

 
Please describe what is wrong with your defective item. *

 
Please agree to our warranty guidelines before proceeding.

Warranties generally take 4-6 weeks to resolve and sometimes longer. It is up to the original manufacturer to approve or deny a warranty claim. We will do our best to submit a claim on your behalf but we can make no guarantees about the resolution of your claim.
     
 
Would you like to try our Live Chat service or would you rather we give you a call or an email? *

Live Chat agents are generally  available between 9am - 5pm Mountain time on weekdays. If you don't receive a response right away, we'll send you an email the next time we log in.

If you want to chat on the phone, we encourage you to click Request a phone call. That's because we will research your request first so that we can be super efficient and provide amazing service! Sometimes though, you just can't wait—we get it. Our phone number is 1-855-577-2556.

 
How can we help?

 
Do you have an order number?

(you can just leave this field blank if you don't)
 
What is your name? *

 
What is your phone number? *

 
How likely would you be to recommend LiveOutThere.com to your friends and family?

 
What is your order number? *

Please select the items you would like to return from your order on the next screen, along with any comments about this return request.
I'm ready
If you are not logged in, you will be asked to log in on the next screen. Then, click "My Returns" and click the "Request New Return" button.
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We will get back to you as soon as we possibly can.
Thank you for shopping with us. We really appreciate it.
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Let our Personal Shopping Team guide you to the perfect piece.
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Our Live Chat agents are online 9am - 5pm Mountain time on weekdays. If someone isn't around, we promise to get back to you the next time we log in.
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- We use Canada Post domestically, and FedEx for orders going to the USA.
- You will be given a tracking number for your parcel.
- Orders typically take 3-5 business days to arrive at your door.
- We do not offer an express shipping option at this time.
- If you have further questions, please review our detailed shipping policies:
go to shipping policies page