We need to ask you a few questions to get you to the right place.
click to begin
 
What can we help you with today? *

Please choose one of the following options.

 
Here are a few more choices:


 
If you need to cancel your order, we will do our best; however, we cannot make any guarantees. Most orders ship in only a few hours.

 
We're happy to help! Please check that you meet the following criteria before requesting your prepaid return label:

1. Returns need to be postmarked within 30 days of your delivery date.
2. Items that arrived damaged to be postmarked within 3 days.
3. You must send all original tags back with your items.
4. Items must be free of scuffs, scratches, damage, wear, or stains.
5. Please return original packaging, plastic, inserts & screen protectors
6. Put shoeboxes into a second box to prevent damage during transit.

We will not be able to issue you a refund if your returned item(s) do not meet these important guidelines.

 
We cannot accept your final sale item back under any circumstances. This includes returns for store credit. Please check your emailed receipt carefully for final sale notifications.

Final sale means: No Returns. No Exchanges. No Exceptions.

The following items are final sale:
- Socks
- Underwear
- Long Underwear
- Bras
- Swimwear
- Items marked "Final Sale" on your receipt

 
Did you place your order as a guest or do you have an account with us? *


 
If you're not sure, you can give us your order number and contact information. We'll do some research and get back to you, but you'll have to wait for our response. If you don't want to wait, just check the first sentence of your order confirmation email, which will tell you how the order was placed.

When you figure it out, scroll back to the previous question and choose a different option, so we can get you a prepaid return label right away ✨

 
What coupon code are you trying to apply? *

 
What product do you want to apply the coupon code to? *

Please include the brand, gender, product name, colour and size.
 
If you are not satisfied with the quality of the product that you received, we ask that you thoroughly describe the situation and provide photos of the defect.

 
Please upload a high-quality photo of your defective item. *

 
Please describe what is wrong with your defective item. *

 
Please agree to our warranty guidelines before proceeding.

All Live Out There products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.All shipping to Warranty must be pre-paid and insured by the customer. Live Out There cannot be liable for lost in-bound packages. All items must be laundered prior to be sent in for repair. If items are not, they will be returned to the owner for cleaning.If your Live Out There product fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.
     
 
Would you like to try our Live Chat service or an email? *

Live Chat agents are generally  available between 9am - 5pm Mountain Standard Time 7 days a week. If you don't receive a response right away, we'll send you an email the next time we log in.



 
How can we help?

 
Do you have an order number?

(you can just leave this field blank if you don't)
 
What is your name? *

 
What is your phone number? *

 
How likely would you be to recommend Live Out There Ltd. to your friends and family?

 
What is your order number? *

Please select the items you would like to return from your order on the next screen, along with any comments about this return request.
I'm Ready
If you are not logged in, you will be asked to log in on the next screen. Then, click "My Returns" and click the "Request New Return" button.
Go to My Account
We will get back to you as soon as we possibly can.
Thank you for shopping with us. We really appreciate it.
Finish
Let our Personal Shopping Team guide you to the perfect piece.
Get Started
Our Live Chat team is generally online 9am - 5pm Mountain Standard Time Monday-Sunday. If our agents are temporarily unavailable, we promise to get back to you the next time we log in.
Request Live Chat
- We use Canada Post domestically, and FedEx for orders going to the USA.
- You will be given a tracking number for your parcel.
- Orders typically take 3-5 business days to arrive at your door.
- We do not offer an express shipping option at this time.
- If you have further questions, please review our detailed shipping policies:
Go to Shipping Policies Page