What can we help you with today?
Here are a few more choices:
If you need to cancel your order, we will do our best; however, we cannot make any guarantees. Most orders ship in only a few hours. If your order has shipped, we will cover the cost of the return shipping.
What kind of price match would you like to request?
We will price match our Canadian competitors (except auction sites like eBay) within 2 business days of your purchase, as long as they have the exact same style, colour, and size in stock. For example, if you want a Blue / Medium jacket that is in stock on LiveOutThere.com but our competitors only have a Green / Small jacket available, we are not able to match their sale price.
If you buy something from us at full price and it goes on sale within 30 days, we are happy to match our sale price as long as we have the exact same style, colour and size on sale and in stock. For example, if you purchased a Medium / Blue jacket at full price, with no discounts applied, and we put that same jacket on sale, we will match the sale price if the Medium / Blue is still in stock. If we only have Green / Small jackets in stock we will not be able to match the sale price.
What item do you want to request a price match for?
Tell us about the price you want us to match.
Please confirm that you understand our price match policy.
We're happy to help! Please check that you meet the following criteria before requesting your prepaid return label:
1. We accept return requests within 30 days of the delivery date.
2. You must send all original tags back with your items.
3. Items must be free of scuffs, scratches, damage, wear, or stains.
4. Please include the original packaging, plastic bags, and inserts.
5. Put shoeboxes into a second box to prevent damage during transit.
We will not be able to issue you a refund if your returned item(s) do not meet these important guidelines.
We cannot accept your final sale item back under any circumstances. This includes returns for store credit. Please check your emailed receipt carefully for final sale notifications.
Final sale means: No Returns. No Exchanges. No Exceptions.
The following items are final sale:
- Long Underwear
- Items marked "Final Sale" on your receipt
Did you place your order as a guest or do you have an account with us?
If you're not sure, you can give us your order number and contact information. We'll do some research and get back to you, but you'll have to wait for our response. If you don't want to wait, just check the first sentence of your order confirmation email, which will tell you how the order was placed.
When you figure it out, scroll back to the previous question and choose a different option, so we can get you a prepaid return label right away ✨
What coupon code are you trying to apply?
What product do you want to apply the coupon code to?
If you are not satisfied with the quality of the product that you received, we recommend either reaching out to the brand directly (this will help to reduce transit and resolution times) or, if you would rather speak with us, we ask that you thoroughly describe the situation and provide photos of the defect.
Please upload a high-quality photo of your defective item.
Please describe what is wrong with your defective item.
Please agree to our warranty guidelines before proceeding.
Would you like to try our Live Chat service or would you rather we give you a call or an email?
Do you have an order number?
What is your email address?
What is your phone number?
How likely would you be to recommend LiveOutThere.com to your friends and family?
What is your order number?
What email address did you receive your order confirmation at?